What is Missing in Mission – Continued

Mon, Nov 2, 2009

“Initiative, creativity, and passion are gifts….. They cannot be commanded. If you are a CEO, you won’t get these gifts by exhorting people to work harder, or by ordering them to love their customers and kill their competitors. You’ll only elicit these capabilities when you ask …. What kind of purpose would merit the best of everyone who works here? What lofty cause would inspire folks to give generously of their talents?”

Excerpt from “The Future of Management” by Gary Hamel Ranked #1 Influential Business Thinker – Wall Street Journal

Greetings Industry Partner,

There are those of you that have kept up with our corporate journey of rewriting our mission statement. In the last issue I communicated that through the process, we discovered that the insurance industry was not represented in the mission and vision statements we have had for over ten years. In addition, it made us additionally uneasy that an overarching goal of the lives of us owners to glorify God was also absent.

We believe we have come up with a purpose and vision that we can embrace and communicate to everyone. We believe it to be inspiring to us and our employees and trust that those of you in our industry can embrace us by affirming it worthiness to you.

We believe that it will demonstrate the thoughtfulness of a company worthy to be number one in our industry. It will now be our goal to unite the thoughts of a number one company with the service of a number one company.

We would enjoy any replies or comments on our NEW and IMPROVED company mission!

MISSION & PURPOSE

To glorify God while providing superior restoration services to the area’s disaster victims, through collaboration with the insurance industry, and while providing our employees with a work environment that is attractive and desirable.

Our Vision

We strive to accomplish our mission by training our employees to perform quality work, stressing to our employees the importance of customer satisfaction, compensating them fairly, and encouraging them to outperform our competition by sharing with them in the company’s success. While we strive to mitigate the size of insurance claims, we will tailor the administration of our services to enhance our industry relationships.